Returns and Refunds

If you are not completely satisfied with your purchase we are happy to offer a full refund or replacement. Goods must be returned unopened and unused in their original packaging, within seven working days from the date of receiving your order. In this instance please send us a notice of your return by emailing plbeatrix@hotmail.com with your name, address, order number and reasons for return. Please return goods by recorded delivery and retain the recorded delivery receipt as proof of postage.

You may also cancel your order at anytime before dispatch by emailing plbeatrix@hotmail.com with your name, address and order number. After dispatch you may still cancel as long as you do so within seven working days from the date of receiving your order. In this instance please send us a notice of cancellation by emailing plbeatrix@hotmail.com with your name, address and order number. Please return goods unopened and unused in their original packaging, by recorded delivery and retain the recorded delivery receipt as proof of postage.

All returned goods will be checked on receipt – for hygiene reasons we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will then email you to confirm details of your refund or replacement. Please note that delivery charges are not refunded.